Here are some of the most common questions we answer for our customers.
How do I make an online payment?
Click on the Pay Bill button on the top of our home page. It will take you to the start of the payment process and you will see two options. If you are a first time user, you will not have a username or password, so click on “Click to pay now” option. The form will open and you will need to complete the fields necessary. (Unless you are paying for a business and need to list the company, leave that and other unnecessary fields blank). Include your customer # or invoice # if you have it, as that is important to help determine who or what you are paying for. It gives you the choice to pay using your credit card or by using your checking account (echeck). You have the option to set up a username and password to make your transaction process faster in the future.
What do I do if my service light is on?
If you have a service light on, that indicates a problem. Please call us immediately.
How much is my monitoring fee?
If you have a landline (through Century Link or Spectrum), your monitoring rate is $48 per quarter or $176 for the year (paying ahead gives you 1 month for free).
If you have a cellular communicator, your monitoring rate is $66 per quarter or $242 for the year (paying ahead gives you 1 month for free).
If you have a cellular communicator with interactive Smartphone monitoring, your monitoring rate is $78 per quarter or $286 for the year (paying ahead gives you 1 month for free).
**If you are considering dropping your landline, please call us to discuss monitoring options.**
Who receives my alarm activity when a signal occurs? / Who do I contact to put my system on test during an inspection or home repair?
Security Central, a nationwide 24/7 monitoring central station hub receives alarm activity. We do not receive any activity. To place your system on test, you may contact us first if you choose, but if we are not in the office, you should contact Security Central directly at (800) 438-4171. (Test means that when you set off your alarm, they won’t call you or dispatch during that time unless you ask them for a call back to verify they received the activity. This is done most often for inspections for commercial fire alarms, but we recommend everyone test their system occasionally.)